Privacy Policy

At BaKala’O Kitchenette, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, handle, protect, and process data when you visit our website, submit online orders, sign up for our kitchen updates, or contact our team in Boston.

We may collect information you provide directly, including:

• Contact Details: First and last name, email address, and phone number when submitting inquiries, catering requests, or order notes.
• Pickup & Delivery Information: Pickup times, delivery addresses, and special culinary instructions (e.g. salsa on the side).
• Transaction Details: Order item history, dates, and order totals. Note: Payment card processing is handled securely by certified third-party payment gateways; we never receive or store full card details.
• Technical Data: Browser type, device screen specifications, and anonymized access analytics.

Your information is used strictly to fulfill and enhance your dining experience:

• Processing, preparing, and notifying you about pickup order readiness.
• Responding to customer inquiries, feedback, and catering consultations.
• Sending periodic seasonal menu announcements (only if you subscribe, with instant opt-out links).
• Ensuring website security, preventing fraudulent activity, and optimizing page load speeds.

When you choose to order via third-party partners (such as DoorDash, Uber Eats, or Grubhub), personal information you enter on their apps or websites is collected directly by those entities and subject to their respective privacy terms. We do not sell or rent customer contact records to third-party advertisers.

We use minimal, privacy-respecting cookies and local storage tokens to remember kitchen status preferences, active specials rotations, and aggregate anonymous visitor counters. You can adjust your browser settings to reject cookies at any time without impacting your ability to browse our menu.

You have the right to request access to, correction of, or deletion of any personal information we hold about you (such as past inquiry submissions or newsletter subscriptions). To submit a request, contact our team using the details below.